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Southampton Memorial Hospital
100 Fairview Drive
Franklin, VA 23851
757-569-6100

If you have any questions about health topics or our services you may wish to check out Our Health Services, or if you need directions visit Maps & Directions.

Your privacy is important to us. Please do not send us any personally sensitive health information through this form. For more information read our Public Online Privacy Policy.

If you are in need of emergency medical assistance, please call 9-1-1 immediately.

Regarding Problem Resolution

We encourage you and your family to be actively involved in your care. If you or your family have concerns related to care, treatment, services or patient safety issues, please contact the clinical dupervisor on the unit involved. They will work with you to resolve your concern. Our Quality Department is here for you as well. You may reach them by calling 757-516-1117 or your may call Administration at 757-569-6128. If you are still not satisfied and want to file a concern with the State of Virginia Office of Licensure & Certification, you may contact them at:

3600 West Broad Street, Suite
Richmond, VA 23230
1-800-955-1819.

Concerns may also be reported to our accrediting body, the Joint Commission. The joint commission's main concern is with an organization's quality, safety-of-care issues, and the safety of the environment where the care is provided. You may contact them at complaint@jointcommission.org by fax at 630-792-5636 or by mail at:

Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181.